Training: Best in class Customer Service

A French multinational insurance firm with over 150,000 employees worldwide was looking to have their customer service truly embody their competitive advantage, and thus decided to train all of their employees in Mexico.

As part of the trainer team, Hareen facilitated workshops all over the country. These workshops were highly interactive in order to ensure an integrated learning experience which goes beyond theoretical concepts.

Are you aware that your colleagues from other departments are your customers? It is only when we start to acknowledge that we have to collaborate as one whole team that we are able to offer the best customer experience.

It is a great pleasure to have Hareen in this important project with AXA Mexico. Her style and approach with our employees is amazing, she has an excellent way of making every workshop significant, fun and unique. We really feel grateful for having her. Projects as important as this one, need nothing but coaches like her. She inspires every participant and makes a real difference in the company.

MERKATUA, Brigitte Seumenicht, Founder & Director